Shipping & Delivery Policy -

Crumpled Paper Productions

Last updated: 31 July 2026

Introduction

At Crumpled Paper Productions, we take great care to ensure your order arrives safely and in excellent condition.

This Shipping & Delivery Policy explains how we process and dispatch orders placed through The Book Nook.

Order Processing

Orders are normally prepared and dispatched within 1–3 working days.

During busy periods, such as Christmas or following special promotions, processing times may be slightly longer.

If we expect a significant delay, we will contact you as soon as possible.

Delivery

We currently deliver throughout the United Kingdom.

Where international delivery is available, the countries and shipping charges will be shown during checkout.

Delivery times are estimates and cannot be guaranteed.

Shipping Charges

Shipping costs are calculated during checkout and will be shown before payment is completed.

Any promotional free delivery offers will be clearly displayed on our website when available.

Digital Products

Digital products, including flipbooks and downloadable resources, are delivered electronically.

Once payment has been successfully processed, download instructions will be provided immediately or by email.

No physical item will be posted for digital purchases.

Incorrect Delivery Information

Please ensure that your delivery address is correct before completing your order.

We cannot accept responsibility for delays or additional costs caused by incorrect information provided at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within a reasonable time, please contact us as soon as possible.

We will work with you and, where appropriate, the delivery company to resolve the problem as quickly as possible.

Multiple Orders

Where practical, we may combine multiple orders placed by the same customer to reduce packaging and delivery costs.

Delivery Delays

Occasionally deliveries may be delayed due to circumstances beyond our control, including:

Severe weather
Postal disruption
Industrial action
Public holidays
Other unforeseen events

We appreciate your patience should this occur.

Contact Us

If you have any questions about shipping or delivery, please contact us using the details provided on our Contact page or by emailing us directly at our official Crumpled Paper Productions email address.